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Accommodations are supports that help remove any barriers and allow a person to participate however they seem fit.

Active ingredient

The medical ingredient that allows the medicine to have an effect in the body. An example of an active ingredient is ibuprofen, which has a brand name of Advil.

Advocacy agencies

Agencies that can support you and teach you how to advocate for your care and your rights.

Advocate for yourself

Expressing your views and wishes and standing up for your rights.



After your service provider finishes a mental health assessment, they will understand how you are feeling and get a sense of what may be causing those feelings.


Eligibility requirements

Sometimes, service providers will only see people who fit in a certain group. For example, you may have to be in a certain age group, such as 12 to 18 years old, or you may have to live in the same area as the service, etc.


Harm reduction techniques

Rather than completely stopping a harmful activity/substance, harm reduction strategies aim to provide many options that reduce the harms the activity may have.



Sometimes called a residential program. The word “inpatient” refers to someone who is getting help from a hospital-based program and is admitted/staying at to the hospital. This involves a higher level of support for people to feel safe, manage their symptoms and receive treatment.


Mental health assessment

A mental health assessment can help your service provider understand the way you think, feel, reason and remember. The service provider will ask you a series of questions and perform a physical exam to get a picture of your emotional well-being.

My work

Well I am a psw it work as a program worker at the Oaks learning what I can to help with my job 



Someone who is getting help from a hospital-based program but is not admitted/staying at the hospital. The term is used widely, even outside of the hospital.



Your service provider, such as a doctor, may be able to direct you to a specialized professional (such as a psychiatrist or social worker) or to an agency.

Reimbursement process

A reimbursement process can help you pay for your services. For example, some agencies may repay you for three hours of therapy session a month or for medication. Some agencies may also provide you with bus tokens that you can use to get to the service.


Sexual assault

A term used to refer to all experiences of unwanted sexual activity, including sexual attacks and sexual touches.


Unwanted reactions to a drug. Examples of side-effects can be a runny nose, headache or feeling of nausea. Different medications have different side-effects. People may also react differently to the same medication: some may experience side-effects and some may not.

Sliding-scale services

Services that base their fee on people’s income.

Support program

A support program can provide different types of assistance. For example, an agency may connect you with services, provide financial support when you need it or cover health medicine costs.

Support team

A network of people who provide an individual with practical or emotional support, such as your parents or friends.



An event that is very distressing. Trauma-informed care recognizes trauma symptoms and the role trauma may play in someone’s life.

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