Browse the glossary using this index
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Outpatient Someone who is getting help from a hospital-based program but is not admitted/staying at the hospital. The term is used widely, even outside of the hospital.
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Referral Your service provider, such as a doctor, may be able to direct you to a specialized professional (such as a psychiatrist or social worker) or to an agency.
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Reimbursement process A reimbursement process can help you pay for your services. For example, some agencies may repay you for three hours of therapy session a month or for medication. Some agencies may also provide you with bus tokens that you can use to get to the service.
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Sexual assault A term used to refer to all experiences of unwanted sexual activity, including sexual attacks and sexual touches.
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Side-effects Unwanted reactions to a drug. Examples of side-effects can be a runny nose, headache or feeling of nausea. Different medications have different side-effects. People may also react differently to the same medication: some may experience side-effects and some may not.
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Sliding-scale services Services that base their fee on people’s income.
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Support program A support program can provide different types of assistance. For example, an agency may connect you with services, provide financial support when you need it or cover health medicine costs.
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Support team A network of people who provide an individual with practical or emotional support, such as your parents or friends.
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Trauma An event that is very distressing. Trauma-informed care recognizes trauma symptoms and the role trauma may play in someone’s life.
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