Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

Page: (Previous)   1  2



Someone who is getting help from a hospital-based program but is not admitted/staying at the hospital. The term is used widely, even outside of the hospital.



Your service provider, such as a doctor, may be able to direct you to a specialized professional (such as a psychiatrist or social worker) or to an agency.

Reimbursement process

A reimbursement process can help you pay for your services. For example, some agencies may repay you for three hours of therapy session a month or for medication. Some agencies may also provide you with bus tokens that you can use to get to the service.


Sexual assault

A term used to refer to all experiences of unwanted sexual activity, including sexual attacks and sexual touches.


Unwanted reactions to a drug. Examples of side-effects can be a runny nose, headache or feeling of nausea. Different medications have different side-effects. People may also react differently to the same medication: some may experience side-effects and some may not.

Sliding-scale services

Services that base their fee on people’s income.

Support program

A support program can provide different types of assistance. For example, an agency may connect you with services, provide financial support when you need it or cover health medicine costs.

Support team

A network of people who provide an individual with practical or emotional support, such as your parents or friends.



An event that is very distressing. Trauma-informed care recognizes trauma symptoms and the role trauma may play in someone’s life.

Page: (Previous)   1  2